Hotlines for Support

24/7 Crisis Hotlines

— Crisis Hotline Information —.

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988 Suicide & Crisis Lifeline

• CALL — 988
• TEXT — 988 
• CHAT — via web browser.
• The 988 Lifeline is an alternative to 911 for behavioral health which was launched nationwide in 2022.

The Trevor Project – (LGBT youth hotline) 

• CALL — 1-866-488-7386
• TEXT — 678-678
• CHAT — via web browser
• The Trevor Project’s mission is to end suicide among LGBTQ young people.

The National Domestic Violence Hotline

• CALL — 1-800-799-7233 (1-800-799-SAFE)
• TEXT — Text “START” to 88788
• CHAT — via web browser
• The National Domestic Violence Hotline “helps survivors of domestic violence so they can live their lives free of abuse” with “free, confidential, and compassionate support, crisis intervention information, education, and referral services in over 200 languages.”

SAMHSA’s National Helpline

• Substance Abuse & Mental Health Services Administration
• CALL — 1-800-662-HELP or 1-800-662-4357
• The SAMHSA hotline is “Free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.”

Trans Lifeline (Peer Support Helpline)

• CALL — 1-877-565-8860
• The Hotline operates 24/7 – when call volumes are high it may take a little longer to get connected.
• Trans Lifeline is a “grassroots hotline offering direct emotional and financial support to trans people in crisis – for the trans community, by the trans community.”

Massachusetts Behavioral Health Help Line

• CALL — 1-833-773-2445
• CHAT — via web browser
• The Behavioral Health Help Line (BHHL) “connects individuals and families to the full range of treatment services for mental health and substance use offered in Massachusetts, including outpatient, urgent, and immediate crisis care. Call for real-time support, initial clinical assessment, and connection to the right evaluation and treatment.”
• FAQ from Mass.Gov

Mental Health Support &
Hotlines with Specific Hours

• MetroBoston Recovery Learning Community Peer Support Line
  • CALL — 877-733-7563
  • Hours: every day from 4:00 pm to 7:45 pm
  • The Peer Support line is “a compassionate community telephone service, providing a supportive ear to callers who want to share their thoughts and feelings about life and its challenges with a person who also has lived experience.”
• LGBT National Hotlines
  • Hours: Monday–Friday,  4:00 pm to midnight; Saturday, noon to 5:00 pm
  • LGBT National Hotline (all ages) — 888-843-4564
  • LGBT Youth Talkline (under age 25) — 800-246-7743
  • LGBT Senior Hotline (age 50+) — 888-234-7243
  • LGBT Coming Out Support Hotline — 888-688-5428 (888-OUT-LGBT)
  • The LGBT National Help Center is the oldest national crisis support organization for the LGBT(Q) community, providing vital peer support, community connections, and resource information.
• Alcoholics Anonymous
  • CALL — 617-426-9444
  • Hours: Monday–Friday, 9:00 am to 9:00 pm; Sat/Sun/Holidays, noon to 9:00 pm
  • Learn about AA in Massachusetts, or Find a Meeting Near Me
  • Alcoholics Anonymous is a “fellowship of people who come together to solve their drinking problem… A.A.’s primary purpose is to help alcoholics to achieve sobriety.”
• Narcotics Anonymous
  • CALL — 1-866-624-3578
  • Learn about NA in New England & the Metro West area, or Find an Online Meeting
  • Narcotics Anonymous is an anonymous fellowship of people “for whom drugs had become a major problem.” NA members meet regularly to “help each other stay clean.” It is open to “all drug addicts, regardless of the particular drug or combination of drugs used.”
• Al-Anon Family Groups
  • CALL — 1-888-4AL-ANON or 1-888-425-2666
  • Automated meeting information available 24/7; live operators answer the hotline Monday–Friday, 8:00 pm to 6:00 pm.
  • Al-Anon (and Al-Anon Family Groups of Massachusetts) “helps families and friends of problem drinkers recover from the impacts of a loved one’s drinking.”